Copyright (c) 2023 Anjik Sukmaaji, Sri Hariani Eko Wulandari, Dimas Fitrah Maulana
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
USABILITY-BASED MEDICAL INFORMATION SYSTEM PROTOTYPE USES A GOAL-DIRECTED DESIGN TO IMPROVE PATIENT ACCESS TO HOSPITAL SERVICES
Corresponding Author(s) : Sri Hariani Eko Wulandari
International Research of Multidisciplinary Analysis,
Vol. 1 No. 1 (2023): International Research of Multidisciplinary Analysis
Abstract
The results of preliminary research on the use of a medical website of a hospital showed a usability value of 2.3 out of a scale of 4, which means that the quality of the website's services is not satisfactory, so patients are reluctant to use medical portal services. Even though the hospital patient service portal is an essential medium after the Covid-19 pandemic, it can be used to increase pasiesn access to hospitals by not knowing the time. The non-stop operation of the portal can help patients get the information and services that patients need anytime and anywhere. . However, not all services can satisfy customers or patients. The behavior of the people of the "New Normal" era who must still pay attention to distance, and changes in consumer behavior who are always looking for convenience through the internet, cause hospitals to be able to manage portals which can meet the needs of hospital consumers. Unfortunately, medical information portals are still managed with no regard for patient information needs. The biggest challenge in this study is achieving the hospital's goal of providing superior services for patients by paying attention to medical information needs. patients. Therefore , this research seeks to improve website services by redesigning the website as a prototype using The design approach of a prototype Goal Directed Design (GDD) of a website can be known for its usability value. The end of the study showed that the increase in the usability test results was based on the average value of all usability factors of 3.69 from the original condition of 2.3 or an increase in the usability value of 60%.
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- Indrawati, A. D. (2013). Pengaruh kepuasan kerja terhadap kinerja karyawan dan kepuasan pelanggan pada rumah sakit swasta di kota denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(2), 135-142.
- Fathoni, F., 2010. Analisis Penilaian Kinerja Rumah Sakit dengan Penerapan Balanced Scorecard (Studi Kasus Rumah? ABC?). Jurnal Sistem Informasi, 2(3), pp.48-57.
- Nielson, Jacob,.2012. Usability 101: Introduction to Usability. Dipetik Mei 2021, dari https://www.nngroup.com/articles/usability-101-introduction-to-usability/.
- Bastien, J.C., 2010. Usability testing: a review of the method's methodological and technical aspects. International journal of medical informatics, 79(4), pp.e18-e23.
- Maramba, I., Chatterjee, A. and Newman, C., 2019. Methods of usability testing in developing eHealth applications: a scoping review. International journal of medical informatics, 126, pp.95-104.
- Williams, A., 2009, October. User-centered design, activity-centered design, and goal-directed design: a review of three methods for designing web applications. In Proceedings of the 27th ACM international conference on Design of communication (pp. 1-8).
- Cooper, A., Reimann, R., & Cronin, D., 2007. About Face 3 The Essentials of Intercation Design. Canada: Wiley Publishing Inc., Indianapolis, Indiana.
- Shyba, L. and Tam, J., 2005, April. Developing character personas and scenarios: vital steps in theatrical performance and HCI goal-directed design. In Proceedings of the 5th conference on Creativity & cognition (pp. 187-194).
- Eysenbach, G., 2013. Using Goal-Directed Design to Create a Novel System for Improving Chronic Illness Care. NCBI, Volume II, p. 2.
- Maulana, Yudistira., Retno, I., & Hanifah, M., 2019. Evaluasi dan Perbaikan Rancangan Antarmuka Pengguna Situs Web Jawa Timur Park Group Menggunakan Metode Goal Directed Design (GDD). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer 3, No. 4 : 3374-3382.
- Dika, Tresnamayu, R., Tri Sagirani., & Puspita Kartikasari., 2020. Perancangan User Interface pada Website The Royale Krakatau Hotel Cilegon menggunakan Metode Goal Directed Design. Jurnal Sistem Informasi Universitas Dinamika 9, No.3 : 1-9.
- Yudisaputro, H., 2020. Teori Uji Validitas Dan Reliabilitas. Dipetik dari Maret 2021, dari https://berbagienergi.com/2020/04/22/teori-uji-validitas-dan-reliabilitas/.
- Blomkvist, S., 2002. Persona an Overview. Theoretical perspective in HCI at IPLab, Volume I, p. 1.
- Veal, R. L., 2020. How to Define a User Persona. Dipetik Maret 2021, dari https://careerfoundry.com/en/blog/ux-design/how-to-define-a-user-persona/
- Muhammad syarif hartawan. 2022. Penerapan UCD Pada Wireframe Desain User Interface dan User Experience Aplikasi Sinopsis Film. Jurnal Elektro dan Informatika Swadharma(JEIS) 2, No.1 : 44.
- Bialek Bartosz, Pola Leszczynska, Lukasz Pachytel. 2018. Design Process for Pros. Poznan: Netguru
- Ian Sommerville. 2016. Software Engineering, (10th ed.). Pearson
References
Indrawati, A. D. (2013). Pengaruh kepuasan kerja terhadap kinerja karyawan dan kepuasan pelanggan pada rumah sakit swasta di kota denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(2), 135-142.
Fathoni, F., 2010. Analisis Penilaian Kinerja Rumah Sakit dengan Penerapan Balanced Scorecard (Studi Kasus Rumah? ABC?). Jurnal Sistem Informasi, 2(3), pp.48-57.
Nielson, Jacob,.2012. Usability 101: Introduction to Usability. Dipetik Mei 2021, dari https://www.nngroup.com/articles/usability-101-introduction-to-usability/.
Bastien, J.C., 2010. Usability testing: a review of the method's methodological and technical aspects. International journal of medical informatics, 79(4), pp.e18-e23.
Maramba, I., Chatterjee, A. and Newman, C., 2019. Methods of usability testing in developing eHealth applications: a scoping review. International journal of medical informatics, 126, pp.95-104.
Williams, A., 2009, October. User-centered design, activity-centered design, and goal-directed design: a review of three methods for designing web applications. In Proceedings of the 27th ACM international conference on Design of communication (pp. 1-8).
Cooper, A., Reimann, R., & Cronin, D., 2007. About Face 3 The Essentials of Intercation Design. Canada: Wiley Publishing Inc., Indianapolis, Indiana.
Shyba, L. and Tam, J., 2005, April. Developing character personas and scenarios: vital steps in theatrical performance and HCI goal-directed design. In Proceedings of the 5th conference on Creativity & cognition (pp. 187-194).
Eysenbach, G., 2013. Using Goal-Directed Design to Create a Novel System for Improving Chronic Illness Care. NCBI, Volume II, p. 2.
Maulana, Yudistira., Retno, I., & Hanifah, M., 2019. Evaluasi dan Perbaikan Rancangan Antarmuka Pengguna Situs Web Jawa Timur Park Group Menggunakan Metode Goal Directed Design (GDD). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer 3, No. 4 : 3374-3382.
Dika, Tresnamayu, R., Tri Sagirani., & Puspita Kartikasari., 2020. Perancangan User Interface pada Website The Royale Krakatau Hotel Cilegon menggunakan Metode Goal Directed Design. Jurnal Sistem Informasi Universitas Dinamika 9, No.3 : 1-9.
Yudisaputro, H., 2020. Teori Uji Validitas Dan Reliabilitas. Dipetik dari Maret 2021, dari https://berbagienergi.com/2020/04/22/teori-uji-validitas-dan-reliabilitas/.
Blomkvist, S., 2002. Persona an Overview. Theoretical perspective in HCI at IPLab, Volume I, p. 1.
Veal, R. L., 2020. How to Define a User Persona. Dipetik Maret 2021, dari https://careerfoundry.com/en/blog/ux-design/how-to-define-a-user-persona/
Muhammad syarif hartawan. 2022. Penerapan UCD Pada Wireframe Desain User Interface dan User Experience Aplikasi Sinopsis Film. Jurnal Elektro dan Informatika Swadharma(JEIS) 2, No.1 : 44.
Bialek Bartosz, Pola Leszczynska, Lukasz Pachytel. 2018. Design Process for Pros. Poznan: Netguru
Ian Sommerville. 2016. Software Engineering, (10th ed.). Pearson